Q: I just installed Kids Place and did not set up any PIN but its now asking a PIN to exit. I am stuck, please HELP?
A: If you did not set the PIN during the install, than the default PIN 4321 (as displayed in PIN prompt at the bottom) should work. Please try 4321 as PIN to exit Kids Place. You can use this PIN to go to kids place setting and change your pin. Its highly recommended to register your email so that you can retrieve it yourself in case you forget it.
Q: I don’t remember my pin, is there a way for me to get it back?
A: Please click on “Forgot Pin” link below: Forgot Pin and enter you email. If you chose to send your pin to us by providing your email from Kids Place app, we will email you the pin to the address you provided. If you have not registered your email with us just shoot us an email at firstname.lastname@example.org and we can try to help you.
Q: Can Kids Place app start automatically when device is started or rebooted?
A: Yes. This feature has been designed to work only if device is rebooted while Kids Place is running. To enable this, please go to Kids Place settings and check “start on device reboot” option. Please make sure to register your email with us so that you can retrieve you PIN in case you forget it. We also have a premium feature (under advance settings) to always start Kids Place on reboot even when Kids Place was not running when device is rebooted or powered off.
Q: My device got Lollipop update and now kids can access guest account from top Notification bar?
A: Please go to Kids Place settings > User Interface Settings and check “Lock Notification Bar” option. This will block the notification bar to avoid switching to guess access .
Q: Why do Kids Place app need in-app purchase permission
A: We added some premium features, to avoid illegal commercial use by some manufactures and businesses. These are all new features (except changing app title). In-app permission is required to activate these features. The access to in-app is protected by PIN and is under settings so kids can’t access it. Also, it does not affect any existing functionalities for users who use it for personal use there is no need to buy.
Q: Do I need to buy Kids Place Premium Features for all my devices if I use my app for Personal Use?
A: No. You don’t have to buy Premium Features for multiple devices as purchase is tied to your Google Play account. If you just tap on purchase button on new device, app will do a check first and automatically restore the previous purchase. Please not this is only valid for personal use. Please contact us for commercial use of the application.
Q: I can not find Kids Place menu and settings option?
A: The location of setting varies by device type and android version on it. You may find Kids Place menu options in one of the following places:
- Tap on three vertical dots on top right corner next to exit/folder icon.
If your device has a bottom system navigation bar with home and back button than please try pressing button on right of home button and it may bring up the menu. This button may have three horizontal lines.
Your device may have a physical menu button. This button may have three horizontal lines
A: To remove an app from Kids Place, please go to Kids Place menu > select apps. In that screen you can tap on the app you want to remove. Selected apps are shown in white background and unselected apps are show in clear background.
A: Most likely the app is internally using another app that blocked. Can you please try to open the app that is being blocked and as soon as its blocked, please go to settings > whitelist and tap on Last Blocked App button. It will add the package name of last blocked app on the text box above. Tap on add button to add this app to white list. Once you have done it, please give it another try.
A: Whitelist option allows you add an app (package name) as approved app without it being added on home screen. This comes in handy, when an approved app is being blocked because its internally using another app that you may not want to show on Kids Place Home Screen. You can either manually add the package name (its typically in this format com.something.appname) in the text box or try to open the app that is being blocked and as soon as its blocked, please go to settings > whitelist and tap on Last Blocked App button. It will add the package name of last blocked app on the text box above. Tap on add button to add this app to white list.
A:Please use our kids safe browser plugin app for web content filtering and white list of websites feature:
Following is the link on how to use this app: Kids Safe Browser help
You just add Kids Safe Browser as an approved app in Kids Place instead of Google Chrome or other browser.
A:Please use our Kids Safe Video Player plugin app for filtering YouTube or other videos on device:
Kids Safe Video Player
You just add Kids Video Player as an approved app in Kids Place instead of YouTube app.
A: Please click here to view Kids Place User Guide. You can also see a video on how to use app by clicking here.
A: Please click here to view Kids Safe Browser User Guide.
A: Please click here to view Kids Place Screen Time User Guide.
A: Please click here to view Kids Safe Browser Control Panel.
Q: I got a tablet from my School and it has Kids Place app on it. How can I exit out of it or add more apps?
A: Please contact your School for help as they will be able to assist you with this.
Q: Why do I still see the default home screen when hitting the home button before it sends me back into Kids Place?
A: This occurs when you don’t have the “Lock home button” setting checked. The setting temporarily changes the default home of your Android device and is more secure than relying on special logic to push you back into Kids Place. It is recommended you check “Lock home button”.
Q: How can I rearrange the icons?
A: Please see Kids Place user guide on how to create categories..
Q: How can I change Kids Place User level PIN?
A: Please go to Kids Place settings > Manage User and long press on User icon to edit user including PIN.
Q: How can I access books from Kids Place – Parental Control on the Nook?
A: As of right now you can’t. A future version of Kids Place will have this capability however.
Q: How can I uninstall Kids Place – Parental Control app from my Android device?
A: There is nothing special required to uninstall Kids Place. Please first exit out of Kids Place using your PIN. Once you are out of Kids Place, you can uninstall the app by going to your device settings > applications > manager applications > Kids Place > uninstall.
If the uninstall button is not available or greyed out than most likely you have checked “block uninstall” option under Kids Place advance settings. Please go back to Kids Place menu > advance settings > uncheck “block uninstall” option. You can than exit Kids Place and uninstall the app from device settings > application manager.
Q: Is Kids Place – Parental Control app available for iPhone and iPad?
A: Sorry, at this moment we do not have a version of Kids Place – Parental Control app for iPhone and iPad. However our Kids Safe Browser is now available for iPhone and iPad at Apple App Store. Please click here to download Kids Safe Browser for iPhone and iPad.
Q: How can I access books from Kids Place on the Kindle Fire?
A: At the moment the Fire doesn’t offer a clean way of accessing your books from within Kids Place, however the following method allows you to read books on Kindle while Kids Place app protection is still enabled:
1) Add the Kindle Free time app to Kids Place
2) Add Kids Place app to Kindle Free Time app
3) Start Kids Place from Kindle Free Time app
Books can than be accessed from Kindle Free Time app.
For 1st Gen Kindle Device, please add Kindle Launcher to Kids Place.
Use the Fire Launcher book area to choose which book to read. The launcher is required because it is presently the only app that has the ability to switch between the books – the Kindle app can only view a single book at a time.
Even though you now have given your child access to the Fire launcher, the good news is that your device will still be locked down for things other than books – they will still be prevented from doing things you don’t want them to be doing like purchasing videos, music or running apps that are not in Kids Place.
We are presently looking into ways to expose the books from within Kids Place itself and not have to resort to the Fire Launcher. We may have something in a few versions down the line.